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FAQs
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FAQs
1. How can i connect the camera to the WiFi ?
A: For 720P/960P WiFi IP Camera , Please refer to the manual via the link : Quick Start and WiFi Setting User Manual.pdf
2. Which band of WiFi does the camera supported ? 5G or 2.4G ?
A: The 5G WiFi band is not supported for the WiFi camera, Please check the WiFi first when you are trying to connect the camera to the WiFi .
3. Does the POE camera support a TF card slot ?
A: Sorry, the POE camera is not support a TF card slot, maybe you can choose the WiFi camera instead .
4. How long can a 16G TF card record ? and what about 32G and 64G ?
A: The maximum capacity of TF card supported by the camera is 64G, for 16G TF card, it can record video for 2 or 3 days. for 32G TF card , it is twice as much as 16G , and 64G TF card is twice as much as 32G.
5. What is the after-sales warranty policy of the product ?
A: 3 months replacement, 1 year warranty.
6. When i first add the camera to the App, it show the user name or password is error, how can i fix it ?
A: When you add the camera to the App, you must input the default password . It can be find on the label of the camera. typically, the user name is "admin", and the password is empty or "admin" .
7. Can i visit the camera with a web browser ?
A: Yes, you can . Please refer to the instructions linked below :
IE Browser User Manual for 720P/960P WiFi IP Camera.pdf
IE Browser User Manual for 1080P POE IP Camera.pdf
8. Is there a PC Client for the camera ?
A: Yes, there is ,but only for Windows system, you can download it from the link below :
PC Client (Monitor Client for Windows system)
9. How can i setting the email notification when the camera got motion detect alarm ?
A: For 720P/960P WiFi IP Camera , Please refer to the manual via the link : Motion Detection and Email notification User Manual for WiFi IP Camera.pdf
For 1080P Outdoor POE IP Camera , Please refer to the manual via the link : Motion Detection and Email notification User Manual for POE IP Camera.pdf
10. How can i setting the FTP uploading when the camera got motion detect alarm ?
A: For 720P/960P WiFi IP Camera , Please refer to the manual via the link : FTP User Manual for WiFi IP Camera.pdf
For 1080P Outdoor POE IP Camera , Please refer to the manual via the link : FTP User Manual for POE IP Camera.pdf
11. How can i playback the record video in the TF card ?
A: For 720P/960P WiFi IP Camera , Please refer to the manual via the link : TF Card Recording Setting and Playback User Manual for WiFi IP Camera.pdf
12. Which platform does the software of the camera supported ?
A: The software is support the following system: iOS, Android, Windows
13. Does the camera supported audio so i can hear the voice?
A: The audio is only supported in the 720P/960P WiFi Pan and Tilt IP Camera(For the models S6219W-WR,S6203Y-WR,S6211Y-WR2), it is not supported in other models .
14. What is the power specifications of the camera?
A: For the 720P/960P WiFi Pan and Tilt IP Camera, it is 5V 1000ma, and for the outdoor IP camera ,it is 12V 1000ma.
15. What is the viewing angle of the camera?
A: For the 720P/960P WiFi Pan and Tilt IP Camera, it is Tilt 355กใ& Pan120กใ, and for the outdoor IP camera ,it is 70กใ .
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